FAQ
How long does shipping take?
Orders placed before 5:00 PM (EST) on weekdays are processed within 1–2 business days. Once your order has been prepared, it is shipped via USPS, UPS, or FedEx and typically arrives within 4–8 business days.
Shipping is always free, so your order will usually arrive within 5–10 business days from the date it is placed.
If your order is delayed or you have any questions, simply visit our Contact Us page. Our support team will be happy to assist you and will respond within 24 hours.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. If you're not completely satisfied with your purchase, please visit our Contact Us page before sending your item back.
Our team will provide you with the correct return instructions and return address.
Please do not return your order to the address on the original packaging, as this is not our return processing location. Contacting us first helps ensure your return is handled quickly and efficiently.
How can I contact customer service?
If you have any questions or need assistance, simply visit our Contact Us page. Our customer support team is committed to responding to all inquiries within 24 hours.
What payment methods do you accept?
We accept all major payment methods, including:
-
Visa
-
Mastercard
-
American Express
-
Apple Pay
-
Google Pay
-
Shop Pay
All payments are protected by SSL (Secure Socket Layer) encryption, ensuring your personal and payment information is transmitted securely.
Your privacy and data security are our highest priority. Your information is handled confidentially, is never sold to third parties, and is used only to process your order in accordance with our Privacy Policy.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number so you can follow your package every step of the way.
You can also check your shipment status anytime by visiting the Track Your Order page on the Jaded Jewelry website.