Shipping Policy

Last Updated: 22/06/2026

At Jaded Jewelry, we're committed to delivering your order as quickly and securely as possible.

Shipping Times

Our average delivery schedule is as follows:

Order Cut-Off Time: 5:00 PM (EST), Monday–Friday
Processing Time: 1–2 business days (Monday–Friday)
Delivery Time: 4–8 business days (Monday–Friday)
Shipping Partners: USPS, UPS, and FedEx
Shipping Cost: Free on all orders

Estimated Total Delivery Time: 5–10 business days

This consists of:

1–2 business days for order processing
4–8 business days for shipping and delivery

Track Your Order

Once your order has been dispatched, you'll receive a tracking number so you can monitor your shipment.

You can also visit our Track Your Order page at any time to check the latest delivery status.

Lost or Missing Parcels

If your package is delayed or appears to be missing, we recommend first contacting the shipping carrier for assistance.

If the issue cannot be resolved, please visit our Contact Us page. Our customer support team will gladly assist you with investigating the shipment and, if necessary, filing a claim with the carrier.

For additional information, please refer to our Return & Refund Policy.

If You Are Not Home

If no one is available to receive your package, the courier may:

Attempt another delivery.
Deliver your package to a nearby collection point or parcel shop.

If delivery cannot be completed according to the courier's procedures, the package may be returned to us.

Unclaimed Parcels

If a package is returned because it was unclaimed or could not be delivered, return shipping charges may apply based on the carrier's standard rates.

Changing Your Delivery Address

If you need to update your shipping address, please contact us through our Contact Us page within 24 hours of placing your order, or before our daily order cut-off time of 5:00 PM (EST).

We'll do our best to accommodate your request before your order enters processing.

Contact Information

If you have any questions about shipping or your order, please visit our Contact Us page.

Our customer support team responds to all inquiries within 24 hours on business days.

Customer Service Hours

Monday – Friday: 10:00 AM – 5:00 PM (EST)

Saturday – Sunday: 8:00 AM – 1:00 PM (EST)

Legal Name: SL DGTL Limited

Registered Address: RM03, 24th Floor, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Hong Kong, 000000

Warehouse Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China