Return Policy

Return Policy

Last Updated: 22/06/2026

30-Day Return Policy

At Jaded Jewelry, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase

Returns must be shipped within 30 days of receiving your return instructions. Returns sent after this period may not be accepted.

How to Start a Return

Step 1 – Contact Us

Visit our Contact Us page and include your order number along with the reason for your return.

Step 2 – Receive Return Instructions

Our customer support team will respond within 24 hours on business days with your return instructions and the correct return address.

Please do not send your return until you have received confirmation from our team. This allows us to properly match your return to your order and process it efficiently.

Step 3 – Prepare Your Return

Carefully package your items to help prevent damage during transit.

Return shipping costs, including postage and tracking, are the responsibility of the customer.

Step 4 – Ship Using a Trackable Service

We strongly recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or delayed during transit.

Typical return shipping costs start at approximately $10 USD, depending on your location, parcel size, and chosen courier.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us immediately through our Contact Us page so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 14 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

Exchanges

If you would like a different size or another item, simply let us know when submitting your return request through our Contact Us page.

We'll gladly assist you with an exchange, subject to product availability.

Order Cancellations

Orders may be cancelled within 1 hour of being placed.

After this period, cancellations are no longer possible because order processing and packing may have already begun.

To request a cancellation, please visit our Contact Us page and include your order number as soon as possible.

Partial Refunds

A partial refund may be issued in situations including, but not limited to:

  • Items showing signs of wear or use

  • Missing original packaging, accessories, or components

  • Returns received outside the allowed return period

  • Items returned damaged due to insufficient packaging

If you're unsure whether your item qualifies for a return, please contact our customer support team through the Contact Us page before sending your package.

Contact Information

If you have any questions regarding returns, refunds, exchanges, or cancellations, please visit our Contact Us page.

Our customer support team responds to all inquiries within 24 hours on business days.

Customer Service Hours

Monday – Friday: 10:00 AM – 5:00 PM (EST)

Saturday – Sunday: 8:00 AM – 1:00 PM (EST)

Legal Name: SL DGTL Limited

Registered Address: RM03, 24th Floor, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Hong Kong, 000000

Warehouse Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China